Our Inside Sales professionals maximizes every opportunity to close a one-call sale by effectively using our proven sales framework. If you are career minded with strong goals, then it is time for you to join our talented Inside Sales team. This Inside Sales position is the ideal entry point for any recent college graduate or early career professional that is seeking to buildout their career resume and join a company that provides numerous growth and advancements opportunities within Brinks Home Security. After six weeks of paid training, your day will consist of selling complex security and IoT solutions for homeowners around the country. Located in the main Brinks campus with onsite cafeteria, regular health and wellness events, onsite gym, and game room. RESULTS MATTER: Accountable to Customers, Employees & Stakeholdersįun, technology driven sales environment with engaging leadership focused on achieving goals and your career development.RELENTLESS DISCIPLINE: Rigor, Precision and Excellence in Every Single Action.INTEGRITY IN ACTION: Be True, Be Responsive, Be Accountable.Our brand promise delivers on 4 core principles: We are currently seeking 10* MOTIVATED AND DYNAMIC Inside Sales Representatives.* Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program.įor more information about our core values and beliefs, visitīrinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.BRINKS HOME SECURITY™ is a proven leader in the smart home technology and residential security industries, providing cutting-edge products and alarm monitoring services to more than one million customers throughout North America. Proficient problem solving and communication skills.Two years of call center experience preferred.At least 1 year of proven work experience in technical support or similar role.Deliver personalized recommendations for system upgrades and home automation enhancements, tailored to each customer's needs.Offer technical assistance for the installation and maintenance of security components, including cameras and batteries.Collaborate with alarm service technicians, ensuring seamless coordination and resolution of customer issues.Facilitate customer requests for additional equipment, negotiating pricing and promoting self-service options.Provide comprehensive alarm system troubleshooting, guiding customers through technical issues and coordinating technician visits when necessary.Manage billing disputes and minor collections with diligence and accuracy.Interpret and respond to coded alarm signals, swiftly assisting in the resolution of potential emergencies.Employ effective questioning techniques to understand and address customer inquiries, particularly regarding cancellation requests.Proactively resolve customer concerns to prevent escalation, ensuring exceptional service delivery.Handle inbound calls from subscribers with professionalism and empathy.What you'll do as a Customer Success Specialist Progressing to level 2 alarm troubleshooting, you'll unlock opportunities for further growth within our Customer Success or Customer Relationship teams. Beginning with comprehensive training, you'll master handling billing, account updates, and basic troubleshooting for our state-of-the-art alarm systems. As a Customer Success Specialist, you'll embark on a journey of learning and advancement. Your career path as a Customer Success Specialist at Brinks Home:Īt Brinks Home, we prioritize continuous growth and development. We are currently seeking a determined and dynamic Customer Success Specialist. Our teams are committed to working together to provide a best-in-class experience for each other, and for the more than 1 million people we protect in the continental U.S., Canada, and Puerto Rico. Brinks Home™ is a leader in the smart home and residential security industries.

Brinks security tech career